Fiyata Dahil Hizmetler

Fiyata Dahil Olmayan Hizmetler

İptal Koşulları

General Terms & Conditions Booking a service through Kaliru Travel constitutes full acceptance of the following general terms and conditions by both our company and our esteemed clients/guests. 01 - Our Tours and Rates: We offer two types of rates on our price lists: "regular/seat-in-coach" and "private" tours. Regular tours may have other participants, while private tours are exclusively for the clients who booked them. Private tours are more expensive but provide enhanced privacy and flexibility. Since regular tours can be booked until the last moment, the exact number of tour participants cannot be provided in advance. These tours may also combine different itineraries, resulting in potential substitutions of guides and vehicles. Our private tour rates are applicable for up to 9 persons, and for 10 or more participants, a special rate will be provided. All rates are quoted in Euro currency and are valid between [start date] and [end date]. The Euro buying rate of the Central Bank on the tour commencement day is considered for invoicing. All tour rates include English-speaking guidance (other language guides available with a surcharge for private tours), air-conditioned transportation, and specified admission fees unless stated otherwise. The option to use a guide who can also drive or a separate guide and chauffeur may be utilized depending on the situation. Daily tour rates do not cover airport pick-up and drop-off fees. Timings provided for daily tours are approximate and subject to change based on the number of participants and hotel locations. 02 - The Validity of the Prices: While every effort is made to maintain accuracy, circumstances beyond Kaliru Travel's control may require adjustments to quoted prices. Kaliru Travel reserves the right to modify travel arrangement prices due to factors like airfare and tour cost increases, exchange rate fluctuations, fuel surcharges, and value-added tax changes. However, once full payment is received, the quoted prices are guaranteed. Additional taxes imposed by the government after releasing this Confidential Tariff may also impact rates. 03 - Exclusions on Our Services: Our rates do not cover passport and visa charges, travel and medical health insurance (recommended from the origin country), excess baggage, items not explicitly mentioned as included, and personal expenses such as laundry, communication costs, beverages (including bottled water, tea, and coffee), meals not specified in the itinerary, and gratuities. Tips to guides and drivers are customary and at the guests' discretion. 04 - Children Policy: Children aged 6 to 8 years old receive a discount, while children aged 0 to 5 years old participate for free on all tours, including daily tours. 05 - Smoking Policy: Smoking is strictly prohibited inside tour vehicles. However, frequent stops will be made to allow smoking breaks outside the vehicles. 06 - Payments: Payments can be made through either of the following methods: Wire transfer to one of our account numbers (details available on request). All bank charges are the responsibility of the sender. Credit card payments through VISA or MasterCard. The billed amount may be in Turkish Lira at the current exchange rate, leading to slight differences from the quoted Euro currency amount on credit card statements due to currency rate fluctuations and bank conversion commissions. The Euro currency buying rate of the Central Bank on the tour commencement day is considered for invoicing. Pre-payments in Turkish Lira must also reflect the Euro currency buying rate of the Central Bank on the payment date. 07 - Pick Up / Drop-Off Issues: For regular tours, pick-up times vary based on the guests' hotel locations. Guests arriving at their hotels before the scheduled pick-up time should wait until the designated time. Drop-off times for regular tours are approximate. For those with flights after the tour, airport transfers can be arranged for an extra fee. However, we cannot be held responsible for extended waiting hours at airports or train stations. Private tours or drop-off plans at city centers can be recommended for such cases. Regular tours are exclusively offered from central city hotels, and additional transfer fees may be required for hotels located outside the central area. All our services are provided within specified hours. Additional services requested beyond the designated time will be charged directly unless confirmed and charged earlier. 08 - Responsibility: While touring, Kaliru Travel regrets but cannot be held responsible for any damage or injury to participants, unless caused directly by our company.   09 - Cancellation Policy: Cancellations by participants must be made in writing, and the date of receipt of the written notification will determine the cancellation's effectiveness. In cases of shared accommodation cancellation, the remaining participant's rate may be adjusted to the "Single Occupancy" rate, unless shared accommodation can be arranged. Cancellation fees are considered "Liquidated Damages" and not penalties. The cancellation fees, along with applicable airline penalties, are as follows: ● Cancellation more than 30 days before departure: Full payment refunded. ● Cancellation 21 to 30 days before departure: 10% of the total cost. ● Cancellation 11 to 20 days before departure: 25% of the total cost. ● Cancellation 2 to 10 days before departure or thereafter: 50% of the total cost. No refunds for cancellations made within the last 48 hours before the service commencement date, as tour rates are based on group participation. If hotels charge cancellation fees within the last 30-45 days before the check-in date, those fees will also be charged in full if noted on our confirmation sheet. Cancellation due to force majeure situations beyond participants' control may be considered for flexible arrangements, only charging expenses imposed by third parties or waiving cancellation charges depending on the situation. 10 - Services for Handicapped People: Kaliru Travel offers specific private services for handicapped people. However, regular/seat-in-coach services may not be suitable due to the fast pace and limited space availability. Private tours can be customized to accommodate specific needs. 11 - Baby Seat Availability: Kaliru Travel provides baby seats free of charge for services commencing in Cappadocia (an extra charge may apply for rental car services from rental car companies). Extra charges may apply at other locations. Requests for baby seats must be made at least 7 days before the service commencement date to guarantee availability. 12 - Accuracy of the Information: Provided guest names and children's ages should match passport information. Kaliru Travel is not responsible for any inconvenience resulting from false information submission. Airlines may deny boarding if booking and passport names do not match. 13 - Copyright: All rights reserved for this Confidential Tariff. Reproduction, storage, or transmission of any part of this tariff in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) without prior permission from Kaliru Travel is prohibited, except for short passages used for criticism and review. These General Terms and Conditions constitute a binding agreement between Kaliru Travel and its clients/guests. By booking a service with Kaliru Travel, clients/guests acknowledge their acceptance of these terms and conditions.

Genel Şartlar

• Genel Şartlar tur programının ayrılmaz bir parçasıdır ve tur programından bağımsız düşünülemez.Tur sirküsü yayımlandığı  02.05.2024​  tarihinde geçerlidir. Aynı tura ait daha sonraki bir tarihte yayımlanacak tur sirküsü bir öncekini geçersiz kılar.
• Rezervasyon esnasında kesinlikle koltuk numarası sözü ve garantisi verilemez.
• Rezervasyona düşülen ulaşım ve otel notlarının garantisi yoktur.
• Tur Paketlerinde uygulanan çocuk indirimleri iki yetişkin yanında tek bir çocuk için kullanılır.
• 0-6 yaş çocuklarda otel konaklamasında yatak verilmeyebilir.
• Turlarda kademeli fiyat artışı sistemi kullanılabilir.
• Kullanılmayan ulaşım, konaklama, çevre gezileri vb. haklar geri iade edilmez.
• Yeterli sayıya ulaşılamadığı takdirde; iptal hakkı tur hareket tarihinden 21 gün öncesine kadar üretici acentada saklıdır. Böyle bir iptal durumunda üretici acenta misafirlerine bizzat haber vermekle yükümlüdür.
• Uçaklı Turlarda; Uçak ile ilgili bölümlerde havayolu sözleşmesi geçerlidir. 
  İptal sigortaları uçak ulaşımını kapsamaz. Uçaklı tur programlarında "ekonomik sınıf" kullanılmaktadır.
• Programda aksi belirtilmedikçe, Müze Kart Tur fiyatına dahil değildir. Müze Kart’ın geçerli olduğu Müze ve Ören Yerleri ve tüm Özel Müze girişleri tur ücretine dahil olmayıp, ödemeleri tur katılımcılarına aittir.
• Tur Programında yer alan ekstra turlar kişi sayısı ve mevcut personelin şartlarına bağlı olarak gerçekleştirilir.
• Program zamanlamasında (gün içerisinde gezilecek noktalarının sırasında veya günler arasında) hava durumu, yol durumu vb. gibi nedenlerle rehber gerekli gördüğü takdirde değişiklik yapabilir.
• Mücbir sebeplerden (hava, yol, ziyaret yerlerindeki yoğunluk vb.)  tur programında yazdığı halde gezilemeyen yerlerden Üretici Acenta kesinlikle sorumlu değildir.
• Kişilerin tura katılımlarındaki sağlık sorunları, hamilelik durumu, sürekli kullanmak zorunda oldukları ilaçlar ile ilgili raporları yanlarında bulundurmaları gerekmektedir.
• Turda belirtilen otel isimleri turda konaklama önceliğinin bulunduğu tesislerdir. Yoğunluk ve mücbir sebepler nedeniyle standart bakımından aynı olmak kaydıyla oteller değişiklik gösterebilir.
• Tura çıkılan bölgenin coğrafi yapısına, hava şartlarına ve tur konseptine uygun kıyafet, aksesuar ve ayakkabı (bot, terlik, sandaleti, su ayakkabısı vb.) tercih edilmelidir.
• Turlarda kullanılan araç tipleri kişi sayılarına göre aşağıdaki şekilde sınıflandırılır.
  Otobüsler: 28-46 kişi sayılarında kullanılır. Midibüsler: 17-27 kişi sayılarında kullanılır. Minibüsler: 16’ya kadar kişi sayılarında kullanılır.

YUKARIDA YAZILI OLAN TUR PROGRAMI, ÜRETİCİ ACENTA TARAFINDAN ÖZGÜN OLARAK YAZILIP, 6502 NO'LU TÜKETİCİ KANUNUNA UYGUN OLARAK HAZIRLANMIŞTIR.